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Delivering Happiness: A Path to Profits, Passion, and Purpose

I just finished reading this book over the weekend. I HIGHLY recommend that folks looking to start their own business to read this book. I found this book to be a truly inspirational piece of literature. Tony is honest, funny and very insightful with the information that he shares in his book. Tony Hsieh drops tons of invaluable gems that helped him grow Zappos.com into a $1 billion dollar business. -!YG

Book Summary:

In his first book, Tony Hsieh – the hip, iconoclastic, and widely-admired CEO of Zappos, the online shoe retailer – – explains how he created a corporate culture with a commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. He details many of the unique practices at Zappos, such as their philosophy of allocating marketing money into the customer experience, the importance of Zappos’s Core Values (“Deliver WOW through Service”), and the reason why Zappos’s number one priority is company culture and his belief that once you get the culture right, everything else – great customer service, long-term branding – will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work, proving that creating happiness and record results go hand-in-hand.